At 1300 Melbourne Cab, we aim to provide a smooth and convenient travel experience for all passengers across Melbourne. We understand that plans can change, and we have created this Cancellation and Refund Policy to explain the process clearly.
Cancellation Policy
- Passengers can cancel their booking by contacting our team as soon as possible.
- Cancellation requests should include the booking details, passenger name, travel date, and pickup information to help us process the request efficiently.
- For scheduled services such as Airport Transfer, Corporate Transfer, Hotel Transfer, Event Transfer, Wedding Transfer, and Parcel Delivery, cancellation notice may be required before the scheduled pickup time.
- Late cancellations or cancellations made after the vehicle has been dispatched may be subject to applicable charges.
- If a passenger does not arrive at the agreed pickup location within the required waiting period and cannot be contacted, the booking may be considered a missed service.
Refund Policy
- Refund eligibility depends on the timing of the cancellation and the circumstances of the booking.
- Approved refunds will be processed using the original payment method where applicable.
- Processing times may vary depending on the payment provider or financial institution.
- Bookings that have already been completed or services that have commenced may not be eligible for a refund.
Changes to Bookings
- Passengers can contact our team if they need to update pickup details, travel time, or other booking information.
- Changes are subject to vehicle availability and operational requirements.
Contact Us
For any cancellation, refund, or booking-related enquiries, please contact 1300 Melbourne Cab. Our team will review your request and provide assistance based on the booking details and service conditions.
We appreciate your understanding and look forward to providing a comfortable and reliable travel experience across Melbourne.
